What our clients think of us


sarah gunn
I just want to say a huge thank you to Ross Property Hub for the service I received on the sale of my father’s property. Nick was so helpful and communication was fantastic throughout the whole process. I would highly recommend to anyone wanting to sell or purchase a property in the area!
philip white
Very helpful and pleasant to deal with. Nothing was too much trouble.
Jurijs Pavlovs
Guy Drummond
Fantastic service from Nick & Kate. Will continue to use for future sales
Sinead Owen
Ashley Wood
Jenny Goulding
We have just sold our property through the Property Hub. Key plus points for us were constructive/ pro-active negotiations. Property was listed quickly and efficiently and when a buyer was secured we received regular communications. Overall a good service and very happy to recommend.
Graham Hart
Kate was very prompt & professional. We valued her input. Thank you Kate.
Ryan S
Massive thanks to Kate and Nick over the last three months. We haven’t be the simplest of customers but they have been professional throughout.
Very approachable staff with great professionalism. They made moving to my new home a breeze.
charlie thomas
Great experience!! I dealt with Linda who was an absolute delight. She was kind and friendly from start to finish, always keeping me updated on information very informative and all round an asset to the company! My home move couldn’t have went smoother! Thank you Linda ⭐️⭐️⭐️⭐️⭐️
Andrew Smith
steven gravett
Nichola Jones
Happy to recommend The Property Hub. They worked extremely hard for the results
David Greer
The Property Hub have just taken on the management of some properties for my family. Karren and Linda have been very quick, efficient and proactive in their dealings with us so far.
Sally Heggie
Property Hub have been fab through every stage. Helpful with things out of our control. Highly recommend
Sally Morgan
If your looking to buy or sell a property I can not recommend the property hub enough all the staff are brilliant, they are so friendly and helpful nothing is to much trouble they go above and beyond to help
I highly recommend Karren at The Property Hub. She was SO helpful, professional and got my house rented in less than a week. AMAZING service! Thank you so much
Maxine Thomas
Excellent service from The Property Hub. Found me a tenant very quickly. Great communication, kept me updated throughout the process. Would recommend.
Ancient glory
David Shaw
Cannot fault this company. Clear, prompt communication, rang me back when they said they would and friendly, helpful staff. Linda, in particular, went well above and beyond when sorting out my tenancy.
David Druce
Excellent service from all the staff in the Property Hub. They went the extra mile to facilitate a successful sale - no complaints whatsoever!
Very helpful and professional.
Henry Powell
Very easy and helpful moving into our new home. Thankyou 🙂 🙂
Laura Higgs
Fantastic care and commitment from Kate when selling our property. Always happy to help, chase the chain and answer questions. I would highly recommend The Property Hub when it comes to both buying and/or selling your home.
Hilary Lewis
Such friendly and helpful staff they made us feel confident with the service they provide. We would recommend them to others.
Nia Price
What a fantastic service we got from Kate and the team when we sold our house through the Property Hub. Nothing was ever too much trouble and the genuine customer care during a stressful time was incredible.
Geoff Pemberton
The Property Hub is a great company, Always a pleasure to deal with !!Nothing is ever a problem. 🤩
David Jenkins
We found the experience of selling the property much easier with Kate’s help
Geoff Cooper
Many thanks to The Property Hub, and especially Kate for all their help in the swift sale of our property. Highly recommend them, first rate service. Well done to all involved.
Rosie Adams
My experience with property over the last 3 years have been positive. I feel like they are attentive and helpful to their tenants. Whenever a problem arose they are quick to fix it. Linda helped me a lot regarding a recent problem with my flat. 10/10 very happy tenant and cats
I bought my property in Ross-on-Wye through the property hub in 2022 dealing predominantly with Kate who was professional and kept me updated every step of the way and on numerous occasions went above and beyond to help .I wouldn't hesitate to use Kate and her team there again
david brunsdon
Working in property maintenance I get to interact with many owners and tenants, I have always found "The Property Hub" easy and pleasant to deal with and would definitely recommend them. Linda in particular always has a smile to greet you and will be happy to answer any questions.
Keith Ayliffe
Extremely professional and efficient service
christie james
Highly recommended. Made a stressful experience so much easier. Thank you specially linda, very professional and friendly.
MF Bailey
I hve used the services of The Property Hub twice. Each time I was helped greatly by Kate who gave me total support during the buying and then the selling of my property. I would not hesitate to ask for their support when I next move.
Hazel Carter
Had a fantastic experience when buying our first house, we had multiple viewings and asked loads of questions and for different documents - I always had swift detailed replies which really helped make an informed decision when purchasing the house. Thank you for a fantastic first experience!
I used The Property Hub to sell my house last year and couldn’t fault them! They were friendly and very efficient, they kept me up to date at every chance and were very quick responding to any questions I had! It was a bit of a stressful sale through no fault of the their own but Kate and the team were wonderful to work with and really helped ease the pressure. If I have to sell a home in the future I would definitely use them again!
Robert Brain
Kate was proffessional,helpfull and showed lots of empathy and understanding during my time of grieving a loss of a parent .Nothing was too much trouble and the office kept me fully up to date at all times excellent service .A bonus was they sold it property quickly and stress free .Thank you again Kate excellent .
Sally Beswick
Karren & Linda and the team at The Property Hub are always ready to help. They efficiently find new tenants when others are moving on & I would heartily recommend their managed property services to anyone looking for an agency (plus I've heard they are also really efficient at finding suitable properties for tenants)
I have been a client of the Property Hub for several years now and have always found them to be very professional, helpful and friendly to deal with. Linda that looks after the lettings side is a pleasure to deal with and is always on hand should any issues arise as too is Karren. Definitely 5 stars!
Jas Goode
Both Karren and Linda have been amazing helping us move into our new home. Linda especially has been really helpful with any questions, really goes the extra mile. With this being our first time renting it was quite daunting however everyone at the property hub were really supportive and understanding! Highly recommend.
Carrie anne Jay
amazing service
Wayne Ruck
A fantastic, personal but efficient service from start to finish.
Keith Lewis
Just to say what wonderful service we had from Linda. Very knowledgeable about the area, and really helped me decide on the correct property. Really appreciated the help.
James Bewley
A great firm managed by very experienced friendly people! Handled our sale with skill and expertise. Faultless from instruction to completion. Highly recommended.
A very positive experience. Kate and the Property Hub team were fantastic to work with. I was kept in the loop all the way through the sale process.Thank you to you all ⭐️⭐️⭐️⭐️⭐️
Mel Bussell
I have dealt with a lot of estate agents but the property hub were absolutely brilliant, very helpful and gave us plenty of information and help with applications. Karren and Kate kept us informed the whole time and made sure we had nothing to stress over! We can’t thank them enough! Definitely would recommend them, one of the best estate agents in Ross-on-Wye.Linda is great, really appreciate all the help she has given us! Very supportive and always happy to help where she can.Highly recommend the property hub!
Linda is lovely, knowledgeable and happy to help, would highlyrecommend!

John Spencer

The service received from Karren and Linda was outstanding. Our situation wasn't straightforward and they went out of their way to help us. Highly recommend The Property Hub, Ross-on-Wye.

Amy Green

The Property Hub were SO so helpful through every single step of me purchasing one of their properties. There were huge delays through no fault of their own but they always went above and beyond to help get things moving. Kate and Nia kept in regular contact with me throughout the whole process and I couldn’t recommend them enough.

Abigail Atkinson

Really good experience at the property hub. Karren has been so helpful and friendly throughout the whole process. Responds to emails straight away and offered professional advice. Would definitely recommend.

Pippa Ward

Fabulous proactive service from Kate. Highly recommended.

Rob Lewis

Had an amazing experience with Kate May and her team, they are quick to respond to any of our questions and nothing was to much trouble. Highly recommended and would not look to use another estate agent in future as service and customer care are brilliant.

Derek Pearson

I have just purchased a property advertised through The Property Hub in Ross-on-Wye and wish to share my experience. First of all let me say how refreshing it has been to deal with an estate agent that actually provides an amazing service unlike anything I have ever experienced in my many years of buying and selling. The staff Kate, Karren, Linda and Nia are truly a ‘one-off’. Nothing was ever too much trouble - ask a question and get an answer without having to chase again and again, incredible attention to detail and genuinely went out of their way and offered a customer service which was on another level. If only all agents were like this! Well done and thank you sincerely ladies, I wish you all the luck in the world, you should set up a training school for how estate agents should operate. Truly amazing! PS I would award 10 ⭐️s if possible.

AJ Smith

Having worked with Kate May she is passionate about what she does and will always go the extra mile for her clients. She does all she can to exceed her clients expectations. Truly a lovely lady and a well regarded Estate Agent.

Josh Brooks

Amazing 5 star service from these friendy and professional ladies. Made my difficult move to Ross super easy and help is always at hand for any issues. Great start for a new business hope it goes well!

Sally Beswick

Fantastic service – really proactive in finding the right tenants. Also had experience of using them to look for a rental property for my daughter, and just as good for tenants. Definitely recommend for landlord and tenant

J Hargreaves

Highly recommend Karren. Very professional at all times.

Alex Shepherd

We have recently completed on a property sold through The Property Hub - and without doubt, it's been the single best experience we have had when buying a house - and we have bought a few over the years. Kate, the owner, is very hands on, giving personal service and a great customer experience. Through any issues we talked daily, and not always within business hours - Kate and her team are dedicated and professional - nothing is too much trouble.  Kate acted as point of contact between both sides, talking to me, the seller, agents, solicitors and even helped with arranging a cleaner for us pre move day - really bringing the whole chain together.  Kate - you are an absolute star - thank you for making the buying experience as smooth as possible - if we ever sell you will be my first call (although I don't think we will ever be selling this lovely home)!

Aasma Fayez

Absolutely fantastic! I walked into their office in Ross town after being referred by a colleague. I found them very professional yet friendly. They immediately gave me another option and helped me work through the referencing process easily than I could have ever imagined with another agent in the country! I would 100% recommend them to anyone is Ross!

Ben Eficence

Excellent professional service - Linda the estate agent was great and really helped to ensure the whole process was smooth.

David Pegler

Fantastic communication. Efficient, polite and helpful staff who have a sound knowledge of the business and care about the experience for landlords and tenants equally. They provide a courteous and respectful level of service which I’ve yet to receive from previous letting experts.

Elliott Peeters-Vanstone

Everybody at The Property Hub has been exceptional throughout our move-in process. We worked with Karren and she has been really helpful in every aspect and answered any questions that we’ve sent her way. Can’t recommend them enough!

Robert and Lyn Ruckley

The level of service we received in the sale of our property was absolute top quality. At all stages everything happened without any prompting and we were kept fully informed of all developments. This was achieved by a lot of hard work behind the scenes by Kate, resulting in a professional, confident delivery of a trouble-free sale. The best estate agency we have ever dealt with and fully recommended without reservation.

Rebecca Arbourne

Excellent service by the rental department at The Property Hub. Both Karren and Linda are responsive and efficient when dealing with any queries or concerns. Would not hesitate in recommending them to other landlords.

Stuart Lee

I had a brilliant experience renting with Linda and The Property Hub. Linda is warm, friendly and professional, always on hand to answer questions quickly and worked hard to get me the right place to rent. I would definitely recommend to family and friends.

Andrew & Jane Downing

We have recently built our house with an annex and we asked The Property Hub to give us an idea of the rental value of the annex if we were to 'rent it out' rather than use for family members which is its current purpose. Despite not actually putting the annex out to rent they provided us a a very useful valuation. They acted in a very professional and courteous manner and I would recommend them as a business.

Alex Godding

Kate is the first agent I worked with when I started my property career. Unlike many agents she was never condisending and never treated me differently. Her advice and support has always been fantastic and we have spent many hours talking about leasehold and the local property market. 
Her knowledge and well respected position within Ross makes her the perfect agent for any local client looking to rent or sell their property and I would give her my highest recommendation.

Argentum Vulpes

Having dealt with numerous letting agents over the years it’s so refreshing to experience the professional and friendly service at the Hub. So many of the chain agents just aren’t interested in tenant concerns but the Hub has a really refreshing approach. I would recommend them wholeheartedly. Excellent five star service


I had the most wonderful reception from Linda at The Property Hub! A fantastic, enthusiastic, knowledgeable lady who was attentive and efficient whilst being wonderfully warm and welcoming. I highly recommend using The Property Hub - and don't forget to ask for Linda.

Jane Dyson

Kate was amazing both with the viewings and afterwards, taking a personal rather than corporate approach. Communication from her was excellent regardless of the time of day. I have used many an estate agent for the sale of properties over the years and she has been the best to date!

Catherine Van Giap

I bought a property through The Property Hub in Ross-on-Wye dealing mostly with Kate. She was efficient, knowledgeable, friendly and made the process of moving a less stressful experience. She was quick to respond to my calls, helpful and went above and beyond to deal with situations as they occurred. I would definitely recommend selling or buying a property through The Property Hub. You are in good hands with Kate who is experienced and professional and kept me continually up to date as things developed.

Michelle Stephens

Professional all round service. Friendly and knowledgeable members of staff. Highly recommended.

Natasha Howells

Karren and Kate have both been super helpful. Moved the property agreement along very fast for us and able to answer all our questions, always with a quick response. Everything was made extremely easy for us, we couldn’t of asked for a smoother process and very grateful for all their help! Would definitely use them again!

Lynne Casey

Absolutely wonderful experience using The Property Hub in Ross-on-Wye to find a rental. We were doing everything long distance and every single time we needed help with the process there was a friendly voice at the end of the line lending guidance and assuring us that it was no trouble at all. We are so very pleased with the personal service and caring attitude of this letting agency. It's a good feeling to know that you can call or walk in and be met with such friendliness and professionalism... A rare thing nowadays.

Craig McMichael

The team at The Property Hub could not have been more helpful. The day before I was due to move, the person that was going to help me came down with covid. I went into The Property Hub office and after calming me down with a cup of tea they called a gentleman called Keith who when came to help me move. I have rented from them for the last few years and always find them helpful and very quick to get onto any problems that may arise. Highly recommend them.

Stoian Florian

Beyond their profession, the agents from The Property Hub are people in the true sense of the word - people who perfectly understand the needs of other people, empathise and together look for the most suitable solution for the one who needs their services.  Professionalism and promptness are at home, you feel respected and the word is the word.  Thank you very much for all your time, your co-operation in identifying the best solution for me - made me believe that the ladies at The Property Hub form a fine team with a common goal - customer satisfaction.

Jarryd Naidoo

I have recently immigrated to the UK from South Africa. A big thank you to Linda and Karren for excellent service and help in getting me settled into my new rental property. Would definitely recommend. 10/10 service.

Tamsen Goddard-Barr

I have dealt with a lot of estate agents but the property hub were absolutely brilliant, very helpful and gave us plenty of information and help with applications. Karren and Kate kept us informed the whole time and made sure we had nothing to stress over! We can’t thank them enough! Definitely would recommend them, one of the best estate agents in Ross-on-Wye.

Amanda Middleton

If you're looking at selling your house, we cannot recommend The Property Hub enough. They dealt with the sale of our house and purchase of our new home. Communication is key and they kept us informed every step of the way. This is what set them apart from other agents. Kate and her team are friendly, extremely knowledgeable, efficient and always professional. 5 🌟 for both selling and buying through them. Thank you.

Guy Drummond

I have used The Property Hub since they first opened - really great customer service and attention to detail. Would highly recommend.

Adam Chivers

Having to sell a property, where I could not be present to deal with any on site issues, it was important and reassuring to know that Kate and her team were able to respond to questions, problems and communicate back in a timely and effective way. They were thoroughly professional and helpful but also very personable. They obviously have a breadth of experience and contacts to cover most eventualities, which proved invaluable in my situation. I would certainly recommend their services.

Abi Watkins

 Excellent service and wonderful service

Maria Jones

Highly recommended Linda and the team at The Property Hub. They made our application and then move into our rental property smooth and easy. They were very helpful and always made time to answer any questions we had.

How we work...

We understand that selling, or renting out your property, requires attention to detail, honesty and great communication. We treat all our clients like family, we take care of you and your property in same way we do our own.

Kate May and Karren Simpson have acquired over 25 years of specialist experience in the property market between them, they have developed expert knowledge about sales and lettings in the local area.

At the Property Hub, we cover all aspects of sales, conveyancing, surveys, property-management and residential lettings. Being a smaller agent, we offer a very personal service at competitive prices and will accompany and support you every step of the way throughout the process. We are passionate about property and our friendly, professional team will be more than happy to advise and help you with any enquiries.

So please feel free to get in touch today and take the first step towards getting the best deal for your property.

Kate & Karren